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48842-01 - Seminar: "Vous coupez pas trop hein?": interagir chez le coiffeur et dans d'autres types de services (3 CP)
| Semester | fall semester 2017 |
| Course frequency | Once only |
| Lecturers | Anne-Sylvie Horlacher (anne-sylvie.horlacher@unibas.ch, Assessor) |
| Content | En partant d’un contexte institutionnel précis – à savoir le salon de coiffure – ce séminaire permet d’aborder plusieurs spécificités propres aux interactions de service. Il étudie par exemple la place du small talk (ou bavardage) dans le déroulement des rencontres, tout en revisitant cette notion. Il questionne la relation d’asymétrie supposée entre prestataires et bénéficiaires du service à travers leurs statuts épistémiques (expert vs. novice). Il s’interroge sur différents formats d’actions : requêtes, réclamations, instructions, évaluations. Il aborde aussi différentes questions touchant au travail d’équipe et à la coordination entre professionnels, notamment à travers la participation et la formation des apprentis. Ce séminaire soulève ainsi plusieurs enjeux qui occupent une place centrale dans différents champs de la linguistique, qu’elle soit d’inspiration ethnométhodologique, conversationnelle, discursive, sociologique ou anthropologique. Chaque séance est consacrée à une thématique bien précise, dont la portée dépasse largement le salon de coiffure stricto sensu. |
| Bibliography | DE STEFANI, E. & HORLACHER, A.-S. (à paraître). “Mundane talk at work: Multiactivity in interactions between service providers and their clientele”. Discourse Studies, 20 (1). FELIX-BRASDEFER, J. C. (2015). The language of service encounters. A pragmatic-discourse approach. Cambridge : Cambridge University Press. FILLIETTAZ, L. (2006). “Asymétrie et prise de rôle. Le cas des réclamations dans les interactions de service”. In M. Laforest & D. Vincent (eds.) : Les interactions asymétriques. Québec: Editions Nota bene, 89-112. JACOBS-HUEY, L. (2006). From the kitchen to the parlor: Language and becoming in African American women’s hair care. Oxford : Oxford University Press. MONDADA, L. & SORJONEN, M.-L. (2016). “Making multiple requests in French and Finnish convenience stores”. Language in Society, 45 (5), 733-765. MONDADA, L. & KEEL, S. (eds.) (2017). Participation et asymétries dans l’interaction institutionnelle. Paris : L’Harmattan. OSHIMA, S. & STREECK, J. (2015). “Coordinating talk and practical action. The case of hair salon service assessments”. Pragmatics and Society, 6 (4), 538-564. |
| Language of instruction | French |
| Use of digital media | No specific media used |
| Interval | Weekday | Time | Room |
|---|
No dates available. Please contact the lecturer.
| Modules |
Interphilologische Lehrveranstaltungen für die Slavistik (Master's degree subject: Slavic Studies (Start of studies before 01.08.2013)) Modul angewandte französische Sprachwissenschaft (Bachelor's degree subject: French Language and Literature (Start of studies before 01.08.2013)) Modul deskriptiv-synchronische französische Sprachwissenschaft (Bachelor's degree subject: French Language and Literature (Start of studies before 01.08.2013)) Modul Du système linguistique à la parole situèe: Contextes (Bachelor's degree subject: French Language and Literature) Modul Du système linguistique à la parole situèe: Pratiques (Bachelor's degree subject: French Language and Literature) Modul English Sociolinguistics & Cognitive Linguistics (Master's degree subject: English (Start of studies before 01.08.2013)) Modul Extending the View (Linguistics) (Bachelor's degree subject: English (Start of studies before 01.08.2013)) Modul Forschungspraxis und Vertiefung (Master's degree program: Language and Communication) Modul Interphilologie: Sprachwissenschaft BA (Bachelor's degree subject: English) Modul Interphilologie: Sprachwissenschaft BA (Bachelor's degree subject: German Language and Literature) Modul Interphilologie: Sprachwissenschaft BA (Bachelor's degree subject: French Language and Literature) Modul Interphilologie: Sprachwissenschaft BA (Bachelor's degree subject: Spanish Language and Literature) Modul Interphilologie: Sprachwissenschaft BA (Bachelor's degree subject: Italian Language and Literature) Modul Interphilologie: Sprachwissenschaft BA (Bachelor's degree subject: Nordic Philology) Modul Interphilologie: Sprachwissenschaft MA (Master's degree subject: Slavic Studies) Modul Interphilologie: Sprachwissenschaft MA (Master's degree subject: English) Modul Interphilologie: Sprachwissenschaft MA (Master's degree subject: German Language and Literature) Modul Interphilologie: Sprachwissenschaft MA (Master's degree subject: French Language and Literature) Modul Interphilologie: Sprachwissenschaft MA (Master's degree subject: Spanish Language and Literature) Modul Interphilologie: Sprachwissenschaft MA (Master's degree subject: Italian Language and Literature) Modul Interphilologie: Sprachwissenschaft MA (Master's degree subject: Latin Philology) Modul Interphilologie: Sprachwissenschaft MA (Master's degree subject: Nordic Philology) Modul Linguistique française (Master's degree subject: French Language and Literature) Modul Research Skills in English Linguistics or Literature (Master's degree subject: English (Start of studies before 01.08.2013)) Modul Spécialisation en linguistique française (Master's degree subject: French Language and Literature) Modul Sprache als System (Master's degree program: Language and Communication (Start of studies before 01.08.2013)) Modul Sprache und Gesellschaft (Master's degree program: Language and Communication) Modul Sprachen und Gesellschaft (Master's degree subject: French Language and Literature (Start of studies before 01.08.2013)) Modul Sprachen und Individuum (Master's degree subject: French Language and Literature (Start of studies before 01.08.2013)) Modul Texte und Diskurse (Master's degree program: Language and Communication (Start of studies before 01.08.2013)) |
| Assessment format | continuous assessment |
| Assessment registration/deregistration | Reg.: course registration; dereg.: not required |
| Repeat examination | no repeat examination |
| Scale | Pass / Fail |
| Repeated registration | no repetition |
| Responsible faculty | Faculty of Humanities and Social Sciences, studadmin-philhist@unibas.ch |
| Offered by | Fachbereich Französische Sprach- und Literaturwissenschaft |